Emotion.

Today was one of those days where I had heaps of energy early in the day. I was extremely enthusiastic as the day started ready to work with any client that came my way without fear. As we all have experienced that energy can drain out after some time as we interact with others in stressful situations and find ourselves becoming drained of energy mentally and physically exhausted from our efforts. The day started on a high energy output then dipped to a low for the last half where I found myself struggling to want to interact with my clientele.

I work with sellers on an e-commerce platform taking their calls and seeking the solutions to their troubles. Their troubles at times can be surface level troubleshooting which can be fixed in a few words or clicks. Other times the conversations are heavy and involve the stress of money, time, and relationships between business and customer or partners. When people call in no matter how big or small their troubles might be I’m there to listen, empathize, and resolve what we can together.  

It’s an interesting thing to listen to the stress and misunderstandings of others while trying to be of service to them and remain cheerful in challenging times they are experiencing. Working a customer facing job has taught me many things about the way that we communicate and how much energy effective communication actually takes day after day. We often times avoid communicating effectively due to the effort it takes and the patience it takes while speaking, listening, and continuing the process.

Today started out on a really positive high note for me and was dwindled down to a lower positive note at the end of the day because of all the emotion I absorbed throughout the day. I can’t complain though, it was a great day to have a good day.